Enfoque Ágil de Armonización de Modelos para la Mejora de Procesos de TI - Agile Approach for Model Harmonization to IT Process Improvement

Authors

  • Carlos Montenegro Escuela Politécnica Nacional Quito, Ecuador.
  • Andrés Larco Escuela Politécnica Nacional Quito, Ecuador.
  • Efraín R Fonseca Universidad de las Fuerzas Armadas ESPE Sangolquí, Ecuador.

DOI:

https://doi.org/10.32870/recibe.v6i1.61

Keywords:

Mejora de Procesos, Modelo Ágil, Modelo de Referencia, Gestión de TI, Ciencia del Diseño

Abstract

En este trabajo se describe un modelo que facilita la mejora de procesos de TI, mediante la armonización de modelos de referencia. La metodología usada para su desarrollo es Ciencia del Diseño (DSR), que prescribe el uso de las Fases de Diseño y Evaluación del nuevo artefacto. El resultado de la Fase de Diseño es la construcción de un modelo ágil con fases genéricas, por lo que su validez potencialmente es generalizable. En la Fase de Evaluación se usa un Caso de Estudio en el que se combinan buenas prácticas y estándares de TI, y se genera la estructura y el contenido de la documentación requerida para un proceso específico. El nuevo modelo presenta evidencias de su factibilidad operativa y técnica, con un esfuerzo de aplicación relativamente bajo; por lo tanto, puede aplicarse a procesos de mejora en organizaciones medianas y pequeñas.Abstract: This work describes a model for IT process improvement, through reference models combination. The methodology used is Design Science Research (DSR), which prescribes the design and evaluation phases of the new artifact. The design phase develops an agile model with general phases; so, it can be generalizable. In the evaluation phase, a case study based on IT standards and best practices was used; the structure and the content of the required documentation for an IT process were defined. This study evidences the new model is operational and technically feasible and the effort expended in its application is relatively low; therefore, it could be applicable for process improvement in SME-type environments.Keywords: Process Improvement; Agile; Reference Model; IT Management; DSR

Author Biographies

Carlos Montenegro, Escuela Politécnica Nacional Quito, Ecuador.

Carlos Montenegro is a MSc. in Informatics and Computer Sciences. Currently he is Professor of the Faculty Systems Engineering of Escuela Politécnica Nacional (EPN)-Ecuador, and ICT Consultant. Previously, he has been Dean of the Faculty and CEO of the Department of Informatics and Computer Sciences (DICC). He has been also an Expert Witness in various national security incidents. His academic interest areas are ICT Management, Data Mining and Artificial Intelligence.

Andrés Larco, Escuela Politécnica Nacional Quito, Ecuador.

Andrés Larco is a doctoral student in Computer Science at the University of Alicante - Spain. Master in ICT Management. He is Professor of the Faculty of Systems Engineering of the Escuela Politécnica Nacional (EPN) -Ecuador. He has 12 years of experience in support and maintenance of computer equipment, implementation of virtual classrooms, implementation of virtual campus, implementation of ICT management models, development of software systems using agile methodologies, and software quality evaluation.

Efraín R Fonseca, Universidad de las Fuerzas Armadas ESPE Sangolquí, Ecuador.

Efraín R. Fonseca C. received the Ph.D. degree in 2014. He has ten years of IT industry experience as consultant. He is full Professor at Universidad de las Fuerzas Armadas ESPE of Ecuador. Among his research interests are research process in empirical software engineering, research methods in empirical software engineering, object-oriented analysis, design and ontological representations in software engineering and information security.

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Published

2017-12-06

How to Cite

Montenegro, C., Larco, A., & Fonseca, E. R. (2017). Enfoque Ágil de Armonización de Modelos para la Mejora de Procesos de TI - Agile Approach for Model Harmonization to IT Process Improvement. ReCIBE, Electronic Journal of Computing, Informatics, Biomedical and Electronics, 6(1), 17–37. https://doi.org/10.32870/recibe.v6i1.61

Issue

Section

Computer Science & IT