Enfoque Ágil de Armonización de Modelos para la Mejora de Procesos de TI - Agile Approach for Model Harmonization to IT Process Improvement
DOI:
https://doi.org/10.32870/recibe.v6i1.61Palabras clave:
Mejora de Procesos, Modelo Ágil, Modelo de Referencia, Gestión de TI, Ciencia del DiseñoResumen
En este trabajo se describe un modelo que facilita la mejora de procesos de TI, mediante la armonización de modelos de referencia. La metodología usada para su desarrollo es Ciencia del Diseño (DSR), que prescribe el uso de las Fases de Diseño y Evaluación del nuevo artefacto. El resultado de la Fase de Diseño es la construcción de un modelo ágil con fases genéricas, por lo que su validez potencialmente es generalizable. En la Fase de Evaluación se usa un Caso de Estudio en el que se combinan buenas prácticas y estándares de TI, y se genera la estructura y el contenido de la documentación requerida para un proceso específico. El nuevo modelo presenta evidencias de su factibilidad operativa y técnica, con un esfuerzo de aplicación relativamente bajo; por lo tanto, puede aplicarse a procesos de mejora en organizaciones medianas y pequeñas.Abstract: This work describes a model for IT process improvement, through reference models combination. The methodology used is Design Science Research (DSR), which prescribes the design and evaluation phases of the new artifact. The design phase develops an agile model with general phases; so, it can be generalizable. In the evaluation phase, a case study based on IT standards and best practices was used; the structure and the content of the required documentation for an IT process were defined. This study evidences the new model is operational and technically feasible and the effort expended in its application is relatively low; therefore, it could be applicable for process improvement in SME-type environments.Keywords: Process Improvement; Agile; Reference Model; IT Management; DSRCitas
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