Evaluation of User Emotions and Satisfaction in the Context of Human–Computer Interaction

A Systematic Mapping Study

Authors

  • Alma Rosa Galindo Monfil Universidad Veracruzana,Xalapa, Veracruz, México.
  • José Rafael Rojano Cáceres Universidad Veracruzana,Xalapa, Veracruz, México.
  • Carmen Mezura Godoy Universidad Veracruzana,Xalapa, Veracruz, México.

DOI:

https://doi.org/10.32870/recibe.v14i1.401

Keywords:

Emotions, User Satisfaction, Evaluation, Usability, User Experience, Systematic Mapping

Abstract

In this article a systematic mapping is performed applying Petersen's methodology, with the objective of providing an overview of the relationship between emotion and user satisfaction and how this relationship is evaluated. For this purpose, the period of the decade from January 2014 to January 2024 is considered where the primary studies focus on these two variables, specifically in the field of Human Computer Interaction. The search is carried out in five scientific databases, the analysis is performed based on the frequency of publications by area of application, research contributions, in addition to the type of evaluation and the instruments used, which allows answering the four research questions posed. The results show that emotions and user satisfaction are topics of current interest to researchers, especially in Artificial Intelligence. The contributions that have been made are mainly tools, while most of the works evaluated emotions and satisfaction independently, the most used instrument for this purpose being the questionnaire.

Author Biographies

Alma Rosa Galindo Monfil, Universidad Veracruzana,Xalapa, Veracruz, México.

She holds a Bachelor’s degree in Computer Science and a Master’s degree in Software Engineering from the Faculty of Statistics and Informatics at Veracruzana University (UV). She is currently pursuing a Ph.D. in Computer Science at the same institution. She serves as an Academic Staff Member in the Administrative Computer Systems Program at Veracruzana University and has held recognition from the Professional Development Program for Teachers (PRODEP) since 2018. Her areas of interest include Software Engineering, Human–Computer Interaction (HCI), Educational Informatics, Entrepreneurship, among others.

José Rafael Rojano Cáceres , Universidad Veracruzana,Xalapa, Veracruz, México.

He holds a Ph.D. in Computer Science from ITESM (Tecnológico de Monterrey), Cuernavaca Campus. He is a Professor at Veracruzana University, teaching at the undergraduate, master's, and doctoral levels. His research focuses on the field of Human–Computer Interaction (HCI), particularly on the development of technological solutions for people with disabilities.

Carmen Mezura Godoy, Universidad Veracruzana,Xalapa, Veracruz, México.

Professor at the Faculty of Statistics and Informatics of Veracruzana University (UV). She holds a Ph.D. in Computer Science from the University of Savoie, France, a Master’s degree in Artificial Intelligence from Veracruzana University, and a Bachelor’s degree in Computer Science from the Instituto Tecnológico de Tijuana (ITT). She teaches in the Bachelor’s Program in Systems Engineering and Information Technologies, the Master’s Program in User-Centered Interactive Systems, and the Ph.D. Program in Computer Science. Her research interests include User Experience (UX), Human–Computer Interaction (HCI), Collaborative Systems, Context-Aware Computing, and Multi-Agent Systems.

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Published

2025-03-17 — Updated on 2026-06-21

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How to Cite

Galindo Monfil, A. R., Rojano Cáceres , J. R., & Mezura Godoy, C. (2026). Evaluation of User Emotions and Satisfaction in the Context of Human–Computer Interaction: A Systematic Mapping Study. ReCIBE, Electronic Journal of Computing, Informatics, Biomedical and Electronics, 14(1), C9–12. https://doi.org/10.32870/recibe.v14i1.401 (Original work published March 17, 2025)

Issue

Vol. 14 No. 1 (2025): Jan. 2025 - Apr. 2025

Section

Computer Science & IT

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